Returns are welcomed for store credit, within 15 days of receipt, unused and tags attached. We do not accept returns or exchanges if products are bought through any source other than trishscully.com. PLEASE INCLUDE YOUR NAME AND ORDER NUMBER IN YOUR RETURN PACKAGE OR ORIGINAL PACKING LIST.
If you need to return an item, simply return your item with the prepaid label that came in your box, or if you don't have a label, send your item with name and original order number to the address below. We'll notify you via e-mail of your credit, once we've received and processed the returned item. NEW SHIPPING LABEL RETURN METHOD: If you have received a shipment with a pre paid return label, please return your item in original packaging with tags attached. Affix your pre paid shipping label to your package and drop off at any USPS location. A $9.95 returns processing fee will be deducted from your store credit. If you don't have a return shipping label, send your item back to the address below and a $5 per item restocking fee will be deducted from your store credit.
Trish Scully Child
1415 Collins Rd.
Greenwood, IN 46143
DAMAGED OR DEFECTIVE ITEMS: If you receive a damaged or defective item, please, let us know! Email pics to email@example.com, do NOT return the defective item back or use the return label. Include your name, order number and photos of the damage.
IMPORTANT: DO NOT send your return back to us with a signature required. We cannot send our team to the post office to collect your package. If you send your package with signature required, your credit will not be processed.
Ground shipping is a flat rate of $9 anywhere in the continental US. Shipping to Canada, UK, Australia is $15. We offer 3 day express shipping for $29.99. WE DO NOT OFFER 3 DAY EXPRESS SHIPPING TO HAWAII OR ALASKA or international. WE CANNOT SHIP EXPRESS TO PO BOXES, A PHYSICAL ADDRESS MUST BE PROVIDED.
All ground orders will be shipped after processing which averages 2-3 days. Ground shipments have a 5-7 day average transit time. During the busy season's shipment processing can be delayed. For items that are "pre-order", product will ship by date listed next to the product. Pre order release dates are estimates only and can ship before or after the stated date. For items needing express delivery, 3 day air shipping starts after our 2-3 day processing period. Express shipping needs a physical address, we cannot ship to a PO Box for express delivery.
Trish Scully is not responsible for mail loss, theft or incorrect and/or insufficient mailing address entries.
PRE ORDERS: Pre orders are estimated ship dates only, and can vary depending on the production process. If you have a specific event date, we advise not ordering a pre-order item and choosing something in stock. Pre-orders are cancellable for STORE CREDIT ONLY. NO EXCEPTIONS. IF YOU ORDER A PRE ORDER ITEM MIXED WITH AVAILABLE TO SHIP NOW ITEMS, YOUR ORDER WILL BE HELD UNTIL THE PRE ORDER ITEM IS AVAILABLE. WE ARE NO LONGER ABLE TO MAKE MULTIPLE SHIPMENTS AS A COURTESY. PLEASE ORDER SEPARATELY FOR PRE ORDER ITEMS IF YOU WOULD LIKE TO RECEIVE IN STOCK ITEMS SOONER. By accepting an item on pre-order status, you are agreeing to these terms and conditions.