Shipping & Returns
Please use our Returns Center to initiate your return or exchange. Click HERE to initiate a return/exchange!
RETURNS:
*PLEASE NOTE: NEW POLICY EFFECTIVE 08/20/2024*
Returns on kids items are welcomed for store credit only, within 15 days of receipt, unused and tags attached. Returns on womenswear and home items are welcomed for a full refund, within 15 days of receipt, unused and tags attached. We do not accept returns if products are bought through any source other than trishscully.com. PLEASE INCLUDE YOUR NAME AND ORDER NUMBER IN YOUR RETURN PACKAGE OR ORIGINAL PACKING LIST.
Returns and exchanges are welcomed but please note we do charge a $15 fee for returns and a $15 fee for exchanges. This includes the return label and shipping for your replacement order when applicable.
If you need to return or exchange an item, you may initiate the process by clicking here.
INTERNATIONAL RETURNS: Please manually send your return to the following address:
Trish Scully5840 El Camino Real Ste 108Carlsbad, CA 92008
DAMAGED OR DEFECTIVE ITEMS: If you receive a damaged or defective item, please contact our customer service via. email at info@trishscully.com or on live chat, M-F 9AM-5PM PST.
IMPORTANT: DO NOT send your return back to us with a signature required. We cannot send our team to the post office to collect your package. If you send your package with signature required, your credit or refund will not be processed.
SHIPPING & DELIVERY:
**PLEASE NOTE THAT SHIPPING CARRIERS TYPICALLY DO NOT DELIVER ON WEEKENDS.**
ORDERS MUST BE PLACED BY 10AM PST TO BE ELIGIBLE TO BE SHIPPED OUT SAME DAY. ANY ORDERS PLACED AFTER 10AM PST WILL BE SHIPPED OUT THE FOLLOWING BUSINESS DAY.
FEDEX GROUND SHIPPING IS $10 WITHIN THE CONTINENTAL US (HAWAII & ALASKA EXCLUDED). FEDEX 2-DAY EXPRESS IS $15. FEDEX OVERNIGHT SHIPPING IS $40. THESE RATES APPLY TO ANYWHERE IN THE CONTINENTAL US. EXPRESS SHIPPING CANNOT SHIP TO PO BOX, PHYSICAL ADDRESSES ARE NEEDED.
ALASKA & HAWAII ORDERS SHIP 5-7 BUSINESS DAYS FOR A RATE OF $34.99.
ORDERS TO CANADA, MEXICO, SINGAPORE, IRELAND AND HONG KONG SHIP 5-7 BUSINESS DAYS FOR A RATE OF $34.99, INCLUDING DUTIES & TAXES.
UK ORDERS SHIP 7-10 BUSINESS DAYS FOR $15. AUSTRALIA ORDERS SHIP 5-7 BUSINESS DAYS FOR $30, INCLUDE DUTIES & TAXES.
ORDERS TO ANY COUNTRY NOT MENTIONED ABOVE SHIP FOR $39, INCLUDING DUTIES & TAXES.
We try our best to ship orders within 1-2 business days, however during peak season please allow up to 5 business days, with the exception of holidays. Ground shipments have a 5-7- business day average transit time. During the busy season's shipment processing can be delayed up to 4-6 business days. For items that are "pre-order", product will ship by date listed next to the product. Pre order release dates are estimates only and can ship before or after the stated date.
Trish Scully is not responsible for mail loss, theft or incorrect and/or insufficient mailing address entries.
PRE ORDERS: Pre orders are estimated ship dates only, and can vary depending on the production process. If you have a specific event date, we advise not ordering a pre-order item and choosing something in stock. IF YOU ORDER A PRE ORDER ITEM MIXED WITH AVAILABLE TO SHIP NOW ITEMS, YOUR ORDER WILL BE HELD UNTIL THE PRE ORDER ITEM IS AVAILABLE, UNLESS YOUR ORDER VALUE IS ABOVE $200. WE ARE NO LONGER ABLE TO MAKE MULTIPLE SHIPMENTS AS A COURTESY. PLEASE ORDER SEPARATELY FOR PRE ORDER ITEMS IF YOU WOULD LIKE TO RECEIVE IN STOCK ITEMS SOONER. By accepting an item on pre-order status, you are agreeing to these terms and conditions.